The specific requirements for Wiki solutions vary, the following sets of questions represent a composite for evaluating an enterprise Wiki implementation:
Usability:
Is the User Interface easy for the client to administer and use?
How easy is it for the user administrator to add and subtract users and user group levels from the Wiki?
Can you manage all the different information that is entering the knowledge bank as well as easily determine what user group levels can view what?
Can a remote user enter my network through the Internet without additional configuration?
Was the “HELP” documentation provided online easy to follow and understand?
Does the editor provide for a non-technical user to build valuable pieces of content?
Is collaboration, based on a Web-page of information, easy to use?
Can the information be shared; print, email, RSS?
Is there notification built to alert users on updated information and collaboration?
Will I be able to rev-back to a previous version, if necessary?
Can I incorporate sound files?
Can I copy information from existing files; word, excel, etc.?
Manageability:
Can the user control the style to blend with their existing brand or intranet/extranet?
Can management view, real-time, the use of the enterprise Wiki and expert knowledge?
Can documents be uploaded and managed as part of a Web-page?
Can an expert message be promoted to the knowledge bank with ease?
Security:
How secure is the Wiki?
Does it provide a high level of authentication?
Does it provide various user-levels of authentication?
Does it support higher levels of authentication including SSL?
Does it allow me to determine and provide user-level access to the content and Wiki capabilities?
Does it allow me to filter presentation of information?
Can a non-technical user administer security?
Can Wiki capabilities (editing, discussing, etc.) be controlled globally and down to a page level?
Can cookies be stored for ease of use?
Does it provide secured message (email) answering of expert questions
Performance:
How fast is the website to present information?
Will the performance level support my network bandwidth requirements?
Can I search, and advance search, without requiring the content editor to tag web pages?
Does notification of updated content and alerting promote ease of use and integration with enterprise workflow?
Support:
Do I have access to support information as well as a support person?
How much pre- and post-support will be required?
How long does implementation take?
Cost:
What is the cost of the enterprise Wiki?
How much will the Wiki save me in reference to an email or phone call and reducing the time spent in answering the same question over and over?
How much will the Wiki benefit me in retaining and gathering corporate knowledge?
How much time will be reduce in supporting a working team or implementation project instead of using share drives, email and/or static web pages?
Can the investment be easily expanded to non-employee partners?
